Avoid like the plague !
My experience with this place was outright terrible. The sales people would lie you in your face, deny all responsibility for their own errrors, and then will blame you for their own incompetence.
During the purchase, the salesman (Bob Bonab) promised that the delivery crew will call me one hour ahead of time, so that I won’t have to spend numerous hours waiting at home. One day before the scheduled delivery I called the shop again, this time talking to Lisa-Mary. She again confirmed that the delivery team will call well in advance before they actually arrive.
On the scheduled delivery day, I got a voice message (!) from the delivery driver, telling me they visited my home, didn’t find me there and moved on. I called the delivery center as well as the Matress Discounters branch on Stevens Creek, and then my nightmare began. Lisa-Mary denied the mere possibility of calling me ahead of time, and blamed me and me alone on missing the delivery. She was very aggressive, and only suggested they will delivery the mattress on SOME other day. They couldn’t care less that I would have to sleep on the floor until then …
I requested to speak to the manager (Sergio), but of course she said he is on vacation (ever managed to easily get to speak to the manager of a bad customer service representative ?). Another representative took over, and said no less that I MUST HAVE TAKEN A DAY OFF TO ALLOW FOR MATRESS DELIVERY !!! “A day off” I asked in complete disbelief ??? He again confirmed that mattress delivery and set up are extremely complicated and take very long time. He also blamed me for interfering with the “smooth” work schedule of the delivery crew, who is serving other customers in addition to myself. I tried to argue with him, but to no avail. As we continued to talk, he become more and more aggressive and rude. When I asked for his name, he simply hung up on me.
So here I am, my mattress was not delivered as scheduled, even though I heavily relied on it being delivered today. Matress Discounters couldn’t care less if I have to sleep on the floor. They also couldn’t care less about breaking a signed contract, nor would they let you talk to any manager higher up.
Of course, I’ll cancel my purchase. Later during the day I discussed my terrible experience with some friends of mine, who confirmed they have heard similar horror stories of this particular place. If I only had consulted them before 
However, I decided to write this review to warn other unsuspecting mattress buyers of this terrible place. Buyer beware !